Return Procedures

We’re very sorry you’re not satisfied with your order. Your satisfaction is our top priority.

This is why you can return any SegSea products for an exchange or a refund within 14 days of receipt, as long as the products are in good condition, have not been worn or washed and still have the original tag intact.

Because your satisfaction is our priority, we’ll even cover return fees and offer you free shipping on the item you exchange it for.

Products on clearance sale are considered final sales.

A gift card can’t not be refunded or replaced in case of loss or theft.

Refunds are processed according to the method of payment used during purchase once the parcel is received at the head office.

We kindly ask you to keep your underwear on when you are first trying your new swimsuits until you are sure that you are happy with the size and style.

Please note that returning items purchased during a sale may cancel the terms and conditions of this offer. In that case, the value of the returned items will be recalculated according to the new terms of sale.

SegSea has the right to refuse the return of any items that were worn, misused, altered, stained, washed or damaged in any type of way. Items received in such condition will be returned to the client. No refund will be processed, and the client will be required to pay the shipping fees of the returned items.

RETURN POLICIES BY MAIL:

Please send us an email at info@segsea.com with the following information:

  • Your name
  • Your address
  • Your email address
  • Your phone number
  • Your order number
  • The reason for the return

We’ll send you a reply within two business days with return instructions. We’ll send you a return label at our expense.

Once we receive the package, we’ll process your refund within five business days.

For returns originating from the United States: All returns coming from the Unites States must be done through the Unites States Postal Service (USPS). Any returned packages that require a customs fee will be refused. All returned items must be declared as a “return of Canadian merchandise” on the customs declaration. If this declaration is forgotten, the parcel may be refused and returned to the client.

For international returns: All returned items must be declared as a “return of Canadian merchandise” on the customs declaration. If this mention is forgotten, additional fees may apply; these fees may be deducted from your refund. Any returned packages that require a customs fee will be refused.

SegSea will only assume the costs of one return, unless the product being returned is damaged or in the case that SegSea is at fault. The parcel will still have to be returned by the post.

SegSea is not responsible for any items lost during shipping for refunds or exchanges.

Please note that we only offer refunds for items returned by the post. If you’d like to make an exchange, please return your original product and place a new order on our website.

Items bought online cannot be returned or exchanged at one of our stores. For all items bought at one of our stores, please address them for refunds or exchanges.